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Customer Service

In order to help you source the best modern designed furniture in the most convenient way, our custom service team will help you to solve the problem in 24 hours.
Please email to: sales@scotthowardcn.com
Or call MOB:+86-139-23852390

Please check our customers' service policy below:

Response policy
Please feedback us if your email have not been replied in 24 hours.

Guarantee Policy for Faulty products, Damaged products or Missing items
We make every effort to ensure your order is delivered safely. Should you be unsatisfied in any respect, please refer to our terms & conditions as below:

Please inspect your purchase as soon as you receive it.

Check to see if the item we have sent is in perfect condition and make sure we have sent the correct items in the right quantities. If this is not the case, please notify us within 2 working days after receipt of your item.

If you believe the item you have received has a manufacturing fault or defect, please contact us within 30 days .

Please understand that we cannot be held responsible for any damages caused due to any improper use such as crash damage. We cannot responsible for any damage caused by the user.

If the item is found to have a manufacturing fault or defect we will either attempt to repair the fault or provide a replacement in any coming orders.

Repeat orders favorable policy:
If place the repeat orders, we will give discounts for this order’s total amount or give items/goods free for gift, to come back our old customers.

Shipping service
We have many shipping agent from local Guangdong. So if you choose our shipping service we can share the ship space and split the cost with you.

Stock Policy
If any merchandise you are about to order was in stock, we will inform you immediately by e-mail.

Privacy Policy
We are fully dedicated to protecting your privacy. We do not sell, rent, or trade your information to others for any reason.

Photograph policy
We will inspect and test all merchandise for damage and missing parts before shipping. And we will send pictures on all items/packing/loadings before you sent out balance.

Colors of products on website may vary slightly from actual color due to photography, scanning, etc.

OEM Capability
All OEM/ODM/OBM orders are welcome. We use the top level stainless steel, aluminum and chromed finished for furniture. Our production capacity is more than 8,000 pieces of furniture per month. We can produce the contract furniture and customized furniture. Please contact us.